VSTE

ISSN (online): 1805-9112

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Volume 10, Issue 1 (2017)

ISSN (online): 1805-9112

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Article

E-shops and customer feedback: experience by Czech B2C customers

Petra Martíšková, Roman Švec

Vol. 10, Issue 1, 2017

DOI: 10.36708/LS.2017.I01.006

This paper deals with customer feedback given to e-shops by Czech B2C customers. There are three aims: (1) to find out whether respondents have already given their feedback to an e-shop, (2) to investigate the nature of …

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